TERMS & CONDITIONS: The art approval process is the most crucial step in our process. Customers must carefully approve all layout, sizing and spelling to be certain that the final product arrives as intended. Once customers approve the artwork, liability for inaccuracies shifts to the customer who agrees not to hold Society Awards responsible. Once a custom or personalized order is accepted, it cannot be canceled or returned because it has been made to the customers' specifications. Prices and selection offered on our website are subject to change without notice.
PRODUCTION TIMES: Order processing and production times vary. Generally, customers should allow 5 to 7 days from artwork approval for shipping. Expedited shipping may be available for select items at an additional cost.
AVAILABILITY: All orders are subject to materials availability. Society Awards takes no responsibility for unavailable and/or discontinued awards. We will make every effort to offer a comparable award in these instances.
ARTWORK: All artwork/logos are subject to factory approval and must be submitted in an ".eps" vector file format. If submitted artwork require is not in the correct format, or requires re-formating/alteration in order to be used, additional charges may apply. Customers will be notified of any such charges via email.
TRADEMARKS: Society Awards accepts no liability for inappropriate use of trademarks and logos. It is the customers' sole responsibility to ensure he/she has the pers - Liability for correct use of a trademark rests with the customer. We reserve the right to photograph or show as samples, items produced by us without any liability on our part as to trademark or artwork rights. Most of the logos shown in this catalog are from our customers and used for display purposes only. Endorsement of any products should not be implied in any case. All photographs are the sole property of Fine Awards. Any use without prior written consent is strictly prohibited.
ENGRAVING: Free personalization is provided with most awards. Set-up charges vary. Orders that require specialized engraving or personalization may incur additional charges which will be communicated via email.
PROOFS: Proofs are available upon request. Customers should be extremely careful at the time of ordering to be sure that all text is properly entered. Personalization of awards will be executed according to the information provided.
TYPESTYLES: We do our best to accomodate typestyle requests. Occasionally, we our experienced artists find it necessary to adjust both the font and the size of the text in order to meet the production requirements for a specific award. Significant changes will be communicated via email.
PACKAGING: Each award is typically packaged as described on the item page. Occasionally, manufacturers will change packaging styles/colors or will substitute alternative packaging in the ordinary course of business. Society Awards does not take responsibility for changes to packaging style or color.
SHIPPING: Orders are shipping pre-paid FedEx in most cases. All orders ship free-on-board (FOB) Long Island City, New York; or Grove, Oklahoma. Expedited shipping may be available for select items at an additional cost.
INTERNATIONAL: Orders that are shipping outside the United States will incur a $20 processing fee for customs documentation in addition to the shipping charges.
PAYMENT: Payment is generally required in full at the time of ordering. At our discretion, Society awards may agree to commence work prior to receipt of the full payment due. In such an event, customer shall be responsible for payment in full upon demand by Society Awards. We accept most major credit cards, including MasterCard, Visa, American Express and Diners Club. Alternative pay methods are also available.
RETURNS: Awards that have been personalized or otherwise customized cannot be returned. Awards that have not been personalized or customized can be returned within 30 days for a refund to the original form of payment less a 15% restocking fee. Return postage must be paid by the customer and all packages should be sent with signature confirmation required. All returns must be accompanied by a Returned Merchandise Authorization (RMA) form provided by Society Awards.
CANCELLATIONS: Once an order has been placed, it goes directly into production. Any cancellation requests are subject to approval and will incur a 15% restocking fee. Orders that have received proof approval, or that have entered production, cannot be canceled without special approval.
CARRIER CLAIMS: We take care to package your order very carefully, but occasionally damage can occur during shipment even if the shipping box appears intact. Therefore, liability for claims is transferred to the carrier at the point of shipment. Society Awards does not accept responsibility for damage caused during shipping. All claims for merchandise lost, stolen or damaged during shipment must be filed with the carrier directly.